Solved: Auto top-up

Feather · ‎29-04-2018

I have tried the chat line many times, I have spent over half an hour with an in-store guru and yet I still cannot get what, to me, seems to be a simple request, so perhaps someone out there can assist. I cannot auto top-up my phone because, no matter what I do (cancel my account, change log in information, etc) I keep being returned to a page that states that I have been suspended from auto top-up I can top up using the web based page but several months ago the auto top-up feature worked but has now stopped and that's all that I would like. Please can anyone come up with a solution as, to date, nobody has been able to help

MI5 · ‎29-04-2018

All I can suggest is that you call (not chat) customer service to check your account on 4445.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-04-2018

All I can suggest is that you call (not chat) customer service to check your account on 4445.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-04-2018

@FeatherUntil you get auto top up sorted, there are various other ways to top up if you look at this guide

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Scroll down to PAYG....

Veritas Numquam Perit

EmilieT · ‎30-04-2018

Hi @Feather, I'm sorry to hear that you've been having some issues with topping up. I'm sending you a PM now to get a bit more info and see how we can get this sorted for you

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