- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 144206 Posts
- 634 Topics
- 27635 Solutions
Most likely scenario is that she had run out of allowances and was using the credit before the anniversary date when the bundle was due to renew.
This can be confirmed by customers services if unsure.
http://www.o2.co.uk/contactus
This can be confirmed by customers services if unsure.
http://www.o2.co.uk/contactus
- 122832 Posts
- 826 Topics
- 7467 Solutions
@Grandad5Not sure why this is. You could contact customer services to check? https://www.o2.co.uk/contactus
- 144206 Posts
- 634 Topics
- 27635 Solutions
Most likely scenario is that she had run out of allowances and was using the credit before the anniversary date when the bundle was due to renew.
This can be confirmed by customers services if unsure.
http://www.o2.co.uk/contactus
This can be confirmed by customers services if unsure.
http://www.o2.co.uk/contactus
- 93188 Posts
- 609 Topics
- 6967 Solutions
Is it possible she has made some calls outside her allowances or received a premium text?
- 7881 Posts
- 468 Topics
- 55 Solutions
Hello @Grandad5, how are you doing?
As others mentioned above, using credit outside of the allowance could explain this. You can see the bundle allowances and standard rates (when you use up all the allowances) on this page on the O2 website.
- Calls cost 35p a minute
- Texts cost 15p each (excluding picture or premium messages)
- 50MB of data costs £1 a day
Would this explain why the allowances didn't reset in your granddaughter's case? 
