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Auto Top Up Cancellation

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SPAW
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on ‎26-10-2020 17:42

on ‎26-10-2020 17:42

I need to cancel my auto top up, which the website says I can do, but when I go to the auto top up page, there is nowhere that this can be done.

Also, going round in circles to try to contact o2, spent over half hour trying to do this !!!!

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MI5
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on ‎26-10-2020 17:55

on ‎26-10-2020 17:55

@SPAW 

Alll contact numbers here Guide: Coronavirus Community Help and Support 

You should be able to go to your card wallet in your MyO2 and just remove your card details.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151842 Posts
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on ‎26-10-2020 17:55

on ‎26-10-2020 17:55

@SPAW 

Alll contact numbers here Guide: Coronavirus Community Help and Support 

You should be able to go to your card wallet in your MyO2 and just remove your card details.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SPAW
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on ‎26-10-2020 18:06

on ‎26-10-2020 18:06

Thank you.

I was thinking of doing that. They said that you can cancel the auto top up, by going to tha auto top up page, but nothing there to be able to do.

Have done what you have suggested.

Kind regards

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MI5
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In response to SPAW
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on ‎26-10-2020 18:29

on ‎26-10-2020 18:29

Yes @SPAW 

that works the same way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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