cancel
Showing results for 
Search instead for 
Did you mean: 

Are these new sims faulty.

TheBigBad
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi.

 

I ordered a couple of new sims to use and none of the them seem to work. I tested all three and they are on the emergency call mode only. I know there is no fault with my phone as an old o2 sim works fine. Are these faulty sim cards? Is there anything I can do?

Message 1 of 5
740 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 126181 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

@TheBigBad 

It's unlikely that both are faulty.

I presume these are PAYG sims? You need to top up with a voucher first Guide How to Top Up (PAYG) 

 

Edited to add info.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
730 Views

TheBigBad
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

All three are payg £30 bundles. I can't top them up. They won't regesister to the o2 network.

Message 3 of 5
724 Views

MI5
Level 94: Supreme
  • 149728 Posts
  • 641 Topics
  • 28523 Solutions
Registered:

@TheBigBad 

I'd give o2 a call so they can check the serial numbers in case they have a faulty batch.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
715 Views

Cleoriff
  • 126181 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

@TheBigBad 

You can call O2 and see if they can help Guide: Coronavirus Community Help and Support 

or as I said before, pop instore.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 5
714 Views