on 16-11-2018 16:03
Solved! Go to Solution.
on 16-11-2018 16:06
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 16-11-2018 16:09
Out may well be a virtual credit which doesn't actually appear on your account. The £5 is used first before your actual credit. Customer service should be able to confirm if it's physical or virtual.