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Level 4: Observant
Posts: 162
Registered: ‎04-08-2016
Accepted Solution

App credit

I saw a thread saying that if you download the my o2 app then you can get £5 free credit applied to your account. I didn't receive that free credit and wanted to claim it. How do I go about it?
Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: App credit

T&C's are here on this thread https://community.o2.co.uk/t5/Pay-As-You-Go/My-O2-Pay-As-You-Go-Update/m-p/1167375#M10660
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,411
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: App credit

Out may well be a virtual credit which doesn't actually appear on your account. The £5 is used first before your actual credit. Customer service should be able to confirm if it's physical or virtual.