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All my data is being used on my phone

iPhone6_user
Level 1: Joiner
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Please could somebody help me with this mystery which is costing me a fortune.... Every time I top up my PAYG phone, the phone uses up all of the credit within hours or a day. 

o2 customer service can only tell me that it is vast amounts of data but no more info than that. I keep my phone in the house and on wifi to use it.

I have absolutely every setting on my phone turned off that I can think of (Mobile Data off, roaming off, Background App refresh off, every notificiation off....) and still I cannot get to the bottom of what is happening? 

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Bambino
Level 71: Golden Child
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@iPhone6_user Might be advisable to contact Apple: Official Apple Support

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@iPhone6_user 

Have you also checked that the wifi assist setting is turned off?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 7
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iPhone6_user
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Yes, this is also off!

Message 4 of 7
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iPhone6_user
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I might have to. Although I have just come across this article which is worrying: https://www.forbes.com/sites/gordonkelly/2020/03/14/apple-ios-13-iphone-cellular-data-problem-iphone...
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MI5
Level 94: Supreme
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The latest update is 14.6 so if you're still on 13 you need to update.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
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TheresaV
Community Manager
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Hi @iPhone6_user did you manage to find the solution to your problem with the advice given above?

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