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Level 1: Joiner
Posts: 3
Registered: ‎20-11-2019
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Alert: "New Voicemail Dial 123"

I have received an alert stating "New Voicemail Dial 123" On opening it dials the speaking clock and charges 20p for the privilege, there also seems to be no way of deleting alert.
02 not any help at all. Is this a scam or a bug in their system.

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Posts: 104,161
Topics: 552
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Registered: ‎04-04-2012

Re: Alert: "New Voicemail Dial 123"


@Studio-Dee wrote:

I have received an alert stating "New Voicemail Dial 123" On opening it dials the speaking clock and charges 20p for the privilege, there also seems to be no way of deleting alert.
02 not any help at all. Is this a scam or a bug in their system.


@Studio-Dee 

I'm guessing your phone was previously on EE and that is a network message from them.

123 on EE is voicemail.

123 on O2 is the speaking clock.

You may need to speak to EE to ask them to stop sending you alerts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎20-11-2019

Re: Alert: "New Voicemail Dial 123"

Thanks for your prompt response.

Your suggestion sort of makes sense as the phone was on EE for a while but on a different phone number but of course, the IMEI number is the same. I don't know which ID the phone companies use for alerts. Anyway thanks again, I will talk to EE as I still have that account on a different phone.

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Posts: 104,161
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Registered: ‎04-04-2012

Re: Alert: "New Voicemail Dial 123"

It's the only explanation. Let us know what they say please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Alert: "New Voicemail Dial 123"

@Studio-Dee  Just to clarify, the O2 voicemail number is 901.

I DO NOT WORK FOR O2



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Re: Alert: "New Voicemail Dial 123"

Welcome to our community @Studio-Dee ! Smiley Happy I'd love to hear how this goes in case you get a moment to reply after you've made any progress?

 

Cheers for the info guys @MI5 , @Bambino ! thumbsup

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Level 1: Joiner
Posts: 3
Registered: ‎20-11-2019

Re: Alert: "New Voicemail Dial 123"

After speaking to some very helpful people at EE in Ireland who were sure it was not their problem but spent time on it and gave me the pointers that provided the solution.

 

Very simply the voicemail settings on my O2 phone had the voicemail number set to 123. Obviously a hangover from when the EE SIM was in the phone.

 

I changed it to 901 as per the info supplied by @Bambino and retrieved an old O2 message.

The alert obviously picks up the number from the settings.

 

Thanks to everyone for their input.

 

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Posts: 104,161
Topics: 552
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Registered: ‎04-04-2012

Re: Alert: "New Voicemail Dial 123"

Glad you're sorted @Studio-Dee 

Voicemail info here for you if needed too Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)