Age verification

[Keith6]

I am trying to get age verification removed but customer services say it cannot be done unless I change to a contract.

I have PAYG and I don't have a credit card. 

If I had a credit card they can do it, so it must be possible on PAYG. Are there no other options to prove age?

[pgn]

Answer here, @Keith6 

Guide: O2 Age restriction 

And I thought it could be removed in MyO2 - but that may be for Contract...

[Keith6]

There are three options .

1. There is no age verification option in O2 app or web for PAYG.

2. I don't have a credit card.

3. O2 shop cannot change age verification for PAYG.

[pgn]

---

@Keith6 wrote:

There are three options .

1. There is no age verification option in O2 app or web for PAYG.

2. I don't have a credit card.

3. O2 shop cannot change age verification for PAYG.

---

O2 Shop can verify your age with appropriate photo-id (passport as an example). Like it says in Guide: O2 Age restriction guide, @Keith6.

[Keith6]

That is correct but they say they have no way of accessing my account to change age verification because I am PAYG.

[MI5]

Try a different shop @Keith6 

Many others have done so in store.

[Keith6]

Thanks but that is not very practical. As you say, I am certain age requirement can be changed. I have followed their guidance and still I am refused, both by customer services and their shop. I have decided to change my provider.

[pgn]

Sorry to see you go, @Keith6 - but as the info in the guide says: "Following OFCOM regulation, all O2 sim cards come with age restriction turned on." - I'd expect all carriers to comply with the OFCOM rules, so check with your new provider how the deal with removal of Age Restriction rules.

Good luck!