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Level 1: Joiner
Posts: 2
Registered: ‎07-12-2019

Age restriction

Hi, i was in the o2 community shop, they removed age restriction, but when I want to go in internet, it shows that i need to remove it, so whats happened here?
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Posts: 101,686
Topics: 549
Solutions: 12,946
Registered: ‎04-04-2012

Re: Age restriction

@Justasjanulis19 

Have you rebooted your phone since? 

Guide: O2 Age restriction 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 87,824
Topics: 735
Registered: ‎14-01-2013

Re: Age restriction

Hi @Justasjanulis19 

They probably haven't removed it then. You will need to go back to the shop

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification 

Or you could give customer services a call and explain what's happened and see if they can lift it again

Guide: How to find help & contact O2 

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Community Manager
Posts: 6,971
Registered: ‎23-07-2014

Re: Age restriction

Hi @Justasjanulis19 , how are you getting on with this since you last posted? Did rebooting help with the restriction? If not, any help from customer service as adviced by @Cleoriff above? Smiley Happy Let us know if you need any additional help at any point.

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