Age restriction

Justasjanulis19 · ‎22-02-2020

Hi, i was in the o2 community shop, they removed age restriction, but when I want to go in internet, it shows that i need to remove it, so whats happened here?

MI5 · ‎22-02-2020

@Justasjanulis19

Have you rebooted your phone since?

Guide: O2 Age restriction

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎22-02-2020

Hi @Justasjanulis19

They probably haven't removed it then. You will need to go back to the shop

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Or you could give customer services a call and explain what's happened and see if they can lift it again

Guide: How to find help & contact O2

Veritas Numquam Perit

Marjo · ‎24-02-2020

Hi @Justasjanulis19 , how are you getting on with this since you last posted? Did rebooting help with the restriction? If not, any help from customer service as adviced by @Cleoriff above? Let us know if you need any additional help at any point.

O2

Age restriction

Min top up?

Linking O2 and Virgin mobile accounts

phone upgrade

Payg

Roaming time limits