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After topping up suddenly balance removed from the account

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sv19
Level 1: Joiner
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on ‎27-11-2023 18:01

on ‎27-11-2023 18:01

I topped up my balance of 10 pounds on 25th november. I get a message on 27th november saying 10 pounds have been taken from my account and then a message saying I have only 5 pounds left in my account. I do not know what happened

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MI5
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on ‎27-11-2023 18:06

on ‎27-11-2023 18:06

@sv19 

Credit is exchanged for allowances.

Big Bundles | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎27-11-2023 18:06

on ‎27-11-2023 18:06

@sv19 

Credit is exchanged for allowances.

Big Bundles | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎27-11-2023 18:06

on ‎27-11-2023 18:06

@sv19 

 

Sounds like your credit has been used to pay for a monthly bundle, the best thing to do is contact o2 on 4445 and they can tell you.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎27-11-2023 18:10

on ‎27-11-2023 18:10

@sv19 

If you want a basic PAYG look at giffgaff or 1pmobile.

SIM only Deals | giffgaff

1pMobile PAYG - 1p a Minute, 1p a Text, 1p a MB

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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