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Addition charge on my Pay as You Go

KenWa
Level 1: Joiner
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on ‎15-09-2023 10:25

on ‎15-09-2023 10:25

Hi, I've just checked my bank statement and found you have made an extra charge of £12.00 on the 6th Sept in addition to my current pay as you go charges of £10.47 and £7.65 for my existing sim cards , can you explain why the extracharge of £12.00 ?

Thanks

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MI5
Level 94: Supreme
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on ‎15-09-2023 10:27

on ‎15-09-2023 10:27

@KenWa 

Sounds like a charge to mobile payment?

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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