Solved: Re: Activating replacement sim on pay as you go

MyraQ · ‎08-02-2021

I bought a new phone and needed a replacement sim card as a smaller size sim was required. This has now been received but keeping getting 'sim registration failed'.

I am on pay as you go. Can anyone advise what I should do?

MI5 · ‎08-02-2021

@MyraQ

From your old phone and sim, start a sim swap Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-02-2021

@MyraQ

From your old phone and sim, start a sim swap Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MyraQ · ‎08-02-2021

Thanks for your help

MI5 · ‎08-02-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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