Activating a new sim card

[Ugne]

i have bought a new sim card but its not letting me activate it, i need a mobile broadband number but i do not know what that is, someone help me.

[Cleoriff · Accepted solution]

Is the sim for your phone? If so it looks as if you have been sent the wrong one.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this