Account credit

[crunchy]

Hi everyone, I recently joined o2 on PAYG and purchased a £10 data bundle. For reasons I wont bore you with I have ended up with £4.90 credit in my account. Do any of you know how I can add £5.10 to my account to purchase my next £10 data bundle as I can only see an option to add £10, £15, £20, £25 which means I will never be able to use the £4.90. 

[Cleoriff]

Hi @crunchy

You can't add £5.10p to your account. Big Bundles are paid for and used as virtual credit towards your allowances.

More info on Big Bundles here

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If you want to discuss this further (as we have no access to your account) then give customer services a call

https://www.o2.co.uk/contactus

Welcome to the forum by the way

[MI5]

You can use the £4.90 over a period of time to pay for anything that isn't included in your allowances.
MMS messages, charge to mobile, text voting to name a few.

[crunchy]

Thanks for the quick replies, I shall leave things as they are and use it as a cushion for any unexpected charges as suggested.

[MI5]

No worries and welcome to the forum.

[Cleoriff]

Good idea @crunchy