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Posts: 84,388
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Registered: ‎04-01-2009

Re: ATM top-ups being discontinued?

Community Manager
Posts: 7,588
Registered: ‎18-02-2016

Re: ATM top-ups being discontinued?

Hi guys, 

 

I've received a reply on this and I can confirm that unfortunately ATM topups won't be available from the 30th May 2019. 

 

The decision to end this service was made by the external provider and not O2. We apologise for any inconvenience this may cause to PAYG customers.

 

PAYG customers will still be able to topup using the below methods. 

 
-   Auto top up in MyO2
-   Online
-   By phone calling 4444
-   E-top up card
-   Top up voucher
 
If anyone has any questions please let me know below. 

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Posts: 100,392
Topics: 766
Registered: ‎14-01-2013

Re: ATM top-ups being discontinued?

How inconvenient for many people @Martin-O2 Smiley Sad

 

I will need to change the PAYG guide on May 20th.

*The Game Is On*

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Posts: 116,539
Topics: 573
Solutions: 16,138
Registered: ‎04-04-2012

Re: ATM top-ups being discontinued?

Poor decision by whoever is responsible.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 7,588
Registered: ‎18-02-2016

Re: ATM top-ups being discontinued?

@Cleoriff  I'll drop you a message so we can coordinate updating your guide. wink

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Posts: 100,392
Topics: 766
Registered: ‎14-01-2013

Re: ATM top-ups being discontinued?


@Martin-O2 wrote:

@Cleoriff  I'll drop you a message so we can coordinate updating your guide. wink


Ok @Martin-O2 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 100,392
Topics: 766
Registered: ‎14-01-2013

Re: ATM top-ups being discontinued?

@Martin-O2 

Guide has been changed and is in drafting room waiting for you to post it thumbsup

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Level 2: Apprentice
Posts: 42
Registered: ‎15-07-2017

Re: ATM top-ups being discontinued?

I haven't received a text about this yet but guess they're rolling them out over the next month. 

 

Very disappointing though as I've been using ATMs to top up for years now.  I guess online top ups should be easy enough for those of us online these days though. 

Posts: 84,388
Topics: 580
Solutions: 4,299
Registered: ‎04-01-2009

Re: ATM top-ups being discontinued?

It's a strange decision unless people have been topping up the wrong numbers. It won't be long before banks decide o outsource their atms to Link....

Anonymous
Posts: 0

Re: ATM top-ups being discontinued?

Bad decision on whoever decided this was a genius idea