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A promotional sim I ordered from you guys

Mc123
Level 1: Joiner
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I ordered a promotional sim from you guys and the deal was 200gb of data instead of 150gb and unlimited texts and calls on a rolling plan but when I have topped up £30 it has only given me 150gb can someone shead some light on this please 

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MI5
Level 94: Supreme
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@Mc123 

It should get added automatically after a few days:

Get 200GB for the price of 150GB when you activate your sim by 28 December

Your Rolling Plan tariff value is the monthly payment required to activate and renew your Rolling Plan allowances. Rolling Plan will continue to automatically renew on your renewal date when your monthly credit or debit card payment is made.   If your Rolling Plan does not renew, standard charges apply. You can switch Rolling Plan once a month to take effect from your Rolling Plan renewal date. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Special and out of tariff numbers chargeable. Unused credit not refundable.​

Get more data for up to 3 consecutive months on the £10, £15 and £30 Rolling Plans, then reverts to standard data allowance. Offer will be applied automatically for all first-time customers of Rolling Plan. Rolling Plan monthly payment must complete on your  monthly renewal date for 3 consecutive months to renew Rolling Plan and benefit from the offer for 3 months. If you switch to a non-eligible tariff during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Rolling Plan has expired. Data rollover not available on any promotional data. Offer excludes the £20 Rolling Plan tariff as well as any other tariffs, including Classic Pay As You Go. Ends 28th December 2022.​

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151897 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

@Mc123 

It should get added automatically after a few days:

Get 200GB for the price of 150GB when you activate your sim by 28 December

Your Rolling Plan tariff value is the monthly payment required to activate and renew your Rolling Plan allowances. Rolling Plan will continue to automatically renew on your renewal date when your monthly credit or debit card payment is made.   If your Rolling Plan does not renew, standard charges apply. You can switch Rolling Plan once a month to take effect from your Rolling Plan renewal date. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Special and out of tariff numbers chargeable. Unused credit not refundable.​

Get more data for up to 3 consecutive months on the £10, £15 and £30 Rolling Plans, then reverts to standard data allowance. Offer will be applied automatically for all first-time customers of Rolling Plan. Rolling Plan monthly payment must complete on your  monthly renewal date for 3 consecutive months to renew Rolling Plan and benefit from the offer for 3 months. If you switch to a non-eligible tariff during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Rolling Plan has expired. Data rollover not available on any promotional data. Offer excludes the £20 Rolling Plan tariff as well as any other tariffs, including Classic Pay As You Go. Ends 28th December 2022.​

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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