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Level 1: Joiner
Posts: 3
Registered: ‎08-12-2018
Accepted Solution

£5 credit

I have registered Sim on O2 using the link "Get £5 free credit. When you register for My O2, on Pay As You Go". Job done,....but no credit on my phone.

I have tried calling 4445 customer services to be just given top-up options or to call 4445 for help......SAME NUMBER THAT I AM CALLING!!!

I have tried webchat, but just get the normal message 

"Give us a moment

We're just checking to see if there's an available agent." !!!

So frustrating...I used to be with O2 a few years ago and now remember why I swithed networks!

Any suggestions?

Posts: 73,417
Topics: 688
Registered: ‎14-01-2013

Re: £5 credit


You will need to persevere with calling them I'm afraid.  4445 is the number for Customer service  PAYG....though I expect they are very busy after the Network outage .

Other ways to top up here if you need to urgently



*The Game Is On*

Posts: 0

Re: £5 credit

@WendyP It maybe a virtual credit where you don’t see it but you use it before you see your balance go down as normal 

Level 1: Joiner
Posts: 3
Registered: ‎08-12-2018

Re: £5 credit

Thank you Cleoriff.
Level 1: Joiner
Posts: 3
Registered: ‎08-12-2018

Re: £5 credit

I currently don't have any credit (tight month) and my phone is not letting me call out or text, so not yet available.
Thank you lovemyphone for responding though.
Community Manager
Posts: 5,892
Registered: ‎23-07-2014

Re: £5 credit

Hi @WendyP, how are you getting on with this, did you make any progress yet regarding the free credit? 

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