on 08-12-2018 10:35
I have registered Sim on O2 using the link "Get £5 free credit. When you register for My O2, on Pay As You Go". Job done,....but no credit on my phone.
I have tried calling 4445 customer services to be just given top-up options or to call 4445 for help......SAME NUMBER THAT I AM CALLING!!!
I have tried webchat, but just get the normal message
"Give us a moment
We're just checking to see if there's an available agent." !!!
So frustrating...I used to be with O2 a few years ago and now remember why I swithed networks!
Solved! Go to Solution.
on 08-12-2018 10:49
You will need to persevere with calling them I'm afraid. 4445 is the number for Customer service PAYG....though I expect they are very busy after the Network outage .
Other ways to top up here if you need to urgently
on 10-12-2018 17:10
Hi @WendyP, how are you getting on with this, did you make any progress yet regarding the free credit?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?