£5 bundle

[KevinH]

Hi, I am new to this site.

I have purchased a £5 bundle and I am paying for minutes and text, I thought that these were included in the bundle !

regards

[O2Sophie]

Hi, Kevin,

Yes, that is correct. Here is a link to the terms & conditions.

https://www.o2.co.uk/termsandconditions/mobile/big-bundles-terms-and-conditions-2019

 Hope this helps, if not you can call 4445 from your mobile for free to get in touch with Customer Services.

[MI5 · Accepted solution]

@KevinH 

You should get unlimited calls and texts for £5.

Check your MyO2 to see if you are actually on the £5 bundle as it sounds like you are on the classic tariff.

[KevinH]

Thanks for reply, the classic tariff was closed last year, I know cause I tried to join it last week !

[MI5]

---

@KevinH wrote:
Thanks for reply, the classic tariff was closed last year, I know cause I tried to join it last week !

---

Yes we know but why else would you be charged?

You'll need to call O2 to see why if your MyO2 confirms you are on a bundle (assuming you have renewed your bundle after 30 days)?