Solved: £5 big bundle

PZ13 · ‎20-09-2021

Hello I am currently on the £5 big bundle, and when going to top up I am having £10 deducted from my account, when it only should be £5

Do I get any data allowance when on this tariff.

Thanks

MI5 · ‎20-09-2021

@PZ13

£10 is the minimum top up.

You cannot top up just £5, so the £10 will cover you for 2 months if you don't use any additional credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎20-09-2021

@PZ13

I would speak to Customer Services on 4445 to find out what bundle has been applied, as the £5 has no data but the £10 does.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Cleoriff · ‎20-09-2021

If you are on a £10 big bundle, you get 7GB of data @PZ13

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Not sure why they are taking £10 if your bundle is meant to be £5.00.

Better call 4445 and ask them what's happened.

Veritas Numquam Perit

MI5 · ‎20-09-2021

@PZ13

£10 is the minimum top up.

You cannot top up just £5, so the £10 will cover you for 2 months if you don't use any additional credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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