Solved: £5 Big Bundle

GLM · ‎12-05-2023

Hi, I have been on your £5 Big Bundle since 20th January 2023. I paid £10 on that date, £10 on 20th March and on 18th April. I have been paying £10 as there is no facility to pay £5. Please confirm that I am up to date with my top ups and that I will not need to top up again until the 20th June? Thanks, Glen Mills

MI5 · ‎12-05-2023

@GLM

You can check your credit balance in your MyO2 https://mymobile.o2.co.uk/

You only need to top up £10 every two months provided that you don't use the leftover credit for out of allowance calls and texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Enlli · ‎12-05-2023

As this is a Community Forum made up of customers like yourself we can't access accounts

Call 4445 or

Message O2 on

Facebook (https://o2uk.co/O2CFB)

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎12-05-2023

@GLM

We are customers like you, and have no access to your account.

Best thing to do is call Customer Services on 4445

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎12-05-2023

@GLM

You can check your credit balance in your MyO2 https://mymobile.o2.co.uk/

You only need to top up £10 every two months provided that you don't use the leftover credit for out of allowance calls and texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

GLM · ‎12-05-2023

Thankyou for your helpful message 😊

O2

£5 Big Bundle

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Use balance to pay for taffif

Restart after using my allowance

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