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Level 1: Joiner
Posts: 2
Registered: ‎06-05-2020

3gb Data instead of 15 and its declined free £10 offer when I text the number.

I got a new pay as you go sim. Its supposed to have 15gb data a month instead of 3gb for the next 3 months. Its also supposed to give you £10 free credit when you top up £10 and text FREE10 to 21500. Its text me back saying this offer isn't for me plus I've only got the standard 3gb data. Can somebody sort this out please!
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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: 3gb Data instead of 15 and its declined free £10 offer when I text the number.

@TD 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎06-05-2020

Re: 3gb Data instead of 15 and its declined free £10 offer when I text the number.

That's impossible mate!
Highlighted
Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: 3gb Data instead of 15 and its declined free £10 offer when I text the number.

Also impossible here as we are all customers like yourself, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)