Re: 3gb Data instead of 15 and its declined free £...

TD · ‎06-05-2020

I got a new pay as you go sim. Its supposed to have 15gb data a month instead of 3gb for the next 3 months. Its also supposed to give you £10 free credit when you top up £10 and text FREE10 to 21500. Its text me back saying this offer isn't for me plus I've only got the standard 3gb data. Can somebody sort this out please!

MI5 · ‎06-05-2020

@TD

You'll need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TD · ‎06-05-2020

That's impossible mate!

MI5 · ‎06-05-2020

Also impossible here as we are all customers like yourself, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

3gb Data instead of 15 and its declined free £10 offer when I text the number.

Money taken yet phone not topped up!

wifi calling

Cancel my rolling plan

Pay g transfer to pay m

Change providers with same number