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3XDATA

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steve61
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on ‎27-05-2021 20:13

on ‎27-05-2021 20:13

I have tried to text 3XDATA to 2424,but it keeps coming up with +442424 on my mobile & it won't send.So why did 02 send me the promotion that doesn't even work.Absolute joke this is😡
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MI5
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on ‎27-05-2021 20:17

on ‎27-05-2021 20:17

@steve61 

Have you got dial assist turned on in phone settings?

You can also call 4445 and customer service will add the promotion to your account.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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on ‎27-05-2021 20:17

on ‎27-05-2021 20:17

@steve61 

Have you got dial assist turned on in phone settings?

You can also call 4445 and customer service will add the promotion to your account.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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steve61
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on ‎27-05-2021 20:25

on ‎27-05-2021 20:25

Can't find dial assist anywhere in the settings
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MI5
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on ‎27-05-2021 20:55

on ‎27-05-2021 20:55

Probably easier to just call then @steve61 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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steve61
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on ‎27-05-2021 21:01

on ‎27-05-2021 21:01

Thank-you for the help.I just reverted back to the pre-loaded message app from TrueCaller & the text went through.
Thanks again👍
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MI5
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on ‎27-05-2021 21:22

on ‎27-05-2021 21:22

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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