Solved: 3XDATA

steve61 · ‎27-05-2021

I have tried to text 3XDATA to 2424,but it keeps coming up with +442424 on my mobile & it won't send.So why did 02 send me the promotion that doesn't even work.Absolute joke this is😡

MI5 · ‎27-05-2021

@steve61

Have you got dial assist turned on in phone settings?

You can also call 4445 and customer service will add the promotion to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-05-2021

@steve61

Have you got dial assist turned on in phone settings?

You can also call 4445 and customer service will add the promotion to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

steve61 · ‎27-05-2021

Can't find dial assist anywhere in the settings

MI5 · ‎27-05-2021

Probably easier to just call then @steve61

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

steve61 · ‎27-05-2021

Thank-you for the help.I just reverted back to the pre-loaded message app from TrueCaller & the text went through.
Thanks again👍

MI5 · ‎27-05-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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