365MB instantly gone when topped up

[EffyShaw]

Topped up to get my bundle which includes 2GB data allowance. Bundle appeared, but with 365MB of data already used.

Wasnt doing anything else, connected to WIFI (O2 doesn't let you top up without already being connected to the net so I mean I had to be on wifi lol) literally never showed up as 2GB/2000MB for even a second.

Given that this is the first time I've actually checked what it says straight away I'll be quite annoyed if for the past.....3 years or so I've been paying for something on not receiving. Especially when O2's data somehow gets used quicker than on any other network to begin with!

[Cleoriff]

@EffyShaw 

As you know, Big Bundles are exchanged for allowances but if you feel there is anything wrong with yours, then you need to call customer services.

 All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Anonymous]

@EffyShaw  Hi, what PAYG bundle are you currently on?

The only PAYG bundles currently available include: 6GB, 15GB, or 100GB of data, I'm curious to know how you only get a 2GB allowance with your bundle.

Also there are 1024MB to a GB, are you sure your calculation is correct?