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£30 Big Bundle Sim

Tonnio
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I purchased a £30 Big Bundle sim on eBay though did not top it up first with £30. Instead, I topped it up with £10. I purchased a bundle for £5 after changing the bundle. It has a credit on the account but it will not allow me to call or receive a call, send a text or receive a text. Could it be that the sim is not activated because I did not top up by £30 at the start? Can I still top up by £30 to activate it? Thanks in advance for any help and advice.

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MI5
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@Tonnio 

Contact details here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@Tonnio 

Which tariff is showing in your MyO2 https://mymobile.o2.co.uk/ ?

You can change it there if need be.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tonnio
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It is saying the £5 Big Bundle. When I registered the sim online, I thought it had the £30 Big Bundle. I did not have £30 at the time and topped up with £10, sent some texts, and just to keep the sim active I switched to the £5 Big Bundle. There was some credit taken for those texts, so it worked at some stage. I have a second O2 number, which was PAYG International sim originally, then switched to the £5 Big Bundle. That works no problem. I think contacting O2 customer care may help sort it out. I came across the O2 community when searching for the O2 contact details.

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MI5
Level 94: Supreme
  • 151679 Posts
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  • 28840 Solutions
Registered:

@Tonnio 

Contact details here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tonnio
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Thanks for that. I contacted O2 on social media.

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