on 25-04-2019 20:03
on 25-04-2019 20:08
I get frustrated when customers get let down by customer service as they are there to help, not make excuses.
This needs escalation to second line support but I'll tag @Marjo to see if she can get anything moving for you.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 25-04-2019 20:13
on 26-04-2019 10:11
Sorry to hear about your struggles with this. I'm happy to get someone to have closer look at this for you! I'll need a few additional details so will drop you a Private Message here on the forum shortly. (You can get to your PMs from the link on the upper-right side of the community page.)
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