on 01-08-2019 20:00
Hi
My Dad is an O2 customer, he recieved a text that looks to be from O2 saying if he topped up before the date given he would be credited with an extra £20.
When he rang O2 he was told it was not O2 and the Telephone Advisor knew nothing about this offer.
If it was not from O2 then why would some other company text O2 customers and advise them to top up with O2. they are only bringing business to O2.
Can you give any advise about this please
Elaine
Solved! Go to Solution.
on 01-08-2019 20:06
Often these offers are personal so not everyone will get them.
I'd advise your Father to go ahead and top up but be aware that the credit may be applied virtually, and may not show on his balance immediately.
Any problems he can call 4445 to speak to customer services or post back here and we can get our admin to look into it for him.
on 01-08-2019 20:06
Often these offers are personal so not everyone will get them.
I'd advise your Father to go ahead and top up but be aware that the credit may be applied virtually, and may not show on his balance immediately.
Any problems he can call 4445 to speak to customer services or post back here and we can get our admin to look into it for him.