Solved: Re: £20 for £10 bundle?

Michelle2173 · ‎04-03-2023

Can someone help me with this please I've just received my daughters sim followed all instructions then tried to claim the FREE10 got a message saying this offer isn't for you, but I found the solution for that, but then I've just received a text saying we've taken a payment from your account today, does this mean I've just paid £20 for a £10?

MI5 · ‎04-03-2023

@Michelle2173

How bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If you have over paid for a bundle, it will be applied as credit to the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-03-2023

@Michelle2173

How bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If you have over paid for a bundle, it will be applied as credit to the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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