Solved: £20 Pay as you go credit showing as £10

Anonymous · ‎11-01-2018

Hi

Not too sure if anyone can help but i bought a £20 credit from the O2 website but when i text balance to the number it shows that i have £10 credit. Not sure who i can contact about this, is there an email address i can use?

Lee

MI5 · ‎11-01-2018

Number to call from a landline can be found here http://www.o2.co.uk/contactus

0344 8090222

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎11-01-2018

Is it a new sim card that you topped up?

Anonymous · ‎11-01-2018

Hi @Anonymous you may have purchased a £10 bundle which means you will have paid for allowances to use such as minutes texts & data which they would have taken the credit to pay for. There is no email contact unless you call payg customer service on 4445

Anonymous · ‎11-01-2018

No, its one i have topped up a number of times but first time i have done this online, normally i would go to Tesco and get a top up voucher from there.

Anonymous · ‎11-01-2018

What tariff are you on? Call customer service as per my previous post above if you aren’t sure

MI5 · ‎11-01-2018

Which big bundle are you on?
https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-01-2018

Im not sure, got the SIM years ago, i have a receipt showing that i have added £20 to the pay as you go but balance is only £10. Is there a number i can dial from a non-O2 phone? I have tried replying to the email i got sent but it bounces back each time (feedback@O2.com) which is annoying

L

Anonymous · ‎11-01-2018

I credited from here

https://www.o2.co.uk/webtopup/

MI5 · ‎11-01-2018

Number to call from a landline can be found here http://www.o2.co.uk/contactus

0344 8090222

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎16-01-2018

Hey @Anonymous did you speak to customer services about your credit?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

£20 Pay as you go credit showing as £10

Talkalot

Hello

999 days

Change account name to another

Activate mms service