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2 PAYG phones on one account

oldchadders
Level 1: Joiner
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I have an existing PAYG account. I recently got a second PAYG SIM to use in an "emergency" phone. I was logged in to my existing account when I ordered this second sim. When I log into my account, I can see no details for this second sim. I would prefer to add it to my existing account. How do I do that?

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Anonymous
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Hi @oldchadders you need to click on bring in products to add a second sim

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Anonymous
Not applicable

Hi @oldchadders you need to click on bring in products to add a second sim

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MI5
Level 94: Supreme
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other products.PNG

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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oldchadders
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Thanks.

Where do I find "bring in products"?

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MI5
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@oldchadders
You'll see the image I posted when you login to your MyO2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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oldchadders
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I found that - but it needs me to log in the another account for the other phone - which was done while logged in to my existing account

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MI5
Level 94: Supreme
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You will need to call customer services to get a new password for the new SIM card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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oldchadders
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Thanks.

All sorted now, except for some reason I am locked out of setting up auto top-up!

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MI5
Level 94: Supreme
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Probably need to call again for that, sorry!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
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