Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎16-10-2016
Accepted Solution

2 PAYG phones on one account

I have an existing PAYG account. I recently got a second PAYG SIM to use in an "emergency" phone. I was logged in to my existing account when I ordered this second sim. When I log into my account, I can see no details for this second sim. I would prefer to add it to my existing account. How do I do that?

Anonymous
Posts: 0

Re: 2 PAYG phones on one account

Hi @oldchadders you need to click on bring in products to add a second sim

Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: 2 PAYG phones on one account

other products.PNG

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎16-10-2016

Re: 2 PAYG phones on one account

Thanks.

Where do I find "bring in products"?

Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: 2 PAYG phones on one account

@oldchadders
You'll see the image I posted when you login to your MyO2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎16-10-2016

Re: 2 PAYG phones on one account

I found that - but it needs me to log in the another account for the other phone - which was done while logged in to my existing account

Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: 2 PAYG phones on one account

You will need to call customer services to get a new password for the new SIM card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎16-10-2016

Re: 2 PAYG phones on one account

Thanks.

All sorted now, except for some reason I am locked out of setting up auto top-up!

Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: 2 PAYG phones on one account

Probably need to call again for that, sorry!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)