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18gb sim promo

maximillian
Level 1: Joiner
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on ‎23-11-2020 20:19

on ‎23-11-2020 20:19

I bought a sim with the 18gb promo.  it was written on the pack that if you are a new customer we will apply the promo automatically.  You know what i'm going to say.   Yup.  It wasn't, and still hasn't been applied.  What do i do..  call customer services?   Thanks. 

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madasaf1sh
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on ‎23-11-2020 20:44

on ‎23-11-2020 20:44

@maximillian

It might not show until you have used your 6GB of data, if need be you can call Customer Services by calling 4445 from your handset.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
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on ‎23-11-2020 20:46

on ‎23-11-2020 20:46

@maximillian 

It should show as a bolt on but it can take a few days to show up Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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