£15 for big bundle but activated £10 big bundle

[Jamesfedup]

Hello, 

I topped my new sim today with £15 thinking I would be getting the £15 Big Bundle of 20gig for the month.

Instead I have been given a £10 big bundle with 7gig of data znd a Spare balance of £5. If I try to use the £5 to add on, it allows only 500mb.  

This is a bit of a con

[MI5 · Accepted solution]

@Jamesfedup 

You need to select the tariff you want in your MyO2 https://mymobile.o2.co.uk/

It's hardly a con if you didn't activate the sim correctly to your preference.

Contact O2 on 4445 and see if they can change it now for you.

[jonsie]

If you're already on Pay As You Go, text the following free to 21300:

Big Bundles

• BIGBUNDLE5 for the £5 tariff
• 10DATABB for the £10 tariff
• 15DATABB for the £15 tariff
• 20DATABB for the £20 tariff
• 30DATABB for the £30 tariff

Or you can call 2202 free from your mobile, or go to My O2.

[Jamesfedup]

Hi thanks yes I did that, texted the £15 bundle text but didn't activate it. 

I will try the number the other person replied with.

[Jamesfedup]

Thanks for the number.

[MI5]

202 is pay monthly.

4445 is payg.