£15 for 45GB?

[NickC]

I ordered the £15 for 45GB big bundle SIM card, and topped up for £15 righ after I have received the card, but by viewing my account I can see that I am allowed for only 15GB but not 45GB. 

I cannot text FREE10 to 21500 for the £10 claim neither, it shows message send failure.

Anyone help please...

[MI5 · Accepted solution]

@NickC 

The extra data is usually added as a bolt on Guide: Where is my discount or Extra Data? 

If you call 4445, they will add the free top up but it usually works from the text after a couple of days.

[NickC]

Thank you.

So the extra 30GB data will come after I have used up all of the 15GB? I cannot actually see any relevant bolt on showing the extra 30GB for me in my account.

[MI5]

Yes, that's how it usually works @NickC but it may take a while to catch up and show the details.

If you are calling about the free £10 anyway, you can get customer service to check for you.

[Anonymous]

Hi, 

I am a recent, reluctant returner to O2 and I was invited to opt in to this Triple Data on Big Bundles promotion, as well as being given £5 credit if I renewed my bundle.  I had just bought a £10 topup so thought no more about it and opted in.

Today, renewal day, the bundle (6GB for £10) has renewed but no 18GB of data and no £5 credit even though I can see that I have done everything my side.  

To be honest I'm not really that bothered about 18GB of data since I'll never use it but I am annoyed about being offered £5 credit and not getting it.  I had a lot of trouble with O2 on Pay Monthly a few years back so I'm disappointed that nothing has changed in the meantime.

I really don't want to call someone because I haven't got the energy to deal with poor customer service over a fiver.

Any suggestions?

[Cleoriff]

If you don't want to call anyone, I'll tag @O2Lisa one of our account advisors @Anonymous 

By the way, the extra data should have kicked in once you had used your normal allowance ie

Guide: Where is my discount or Extra Data? 

[Anonymous]

Ok, thanks. Sorry to be vexatious about this. I currently have 9gb on my account because 3gb has rolled over.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff 

I'll message you privately @Anonymous and get this looked in to for you 

[robbietheprydd]

wouldn't you have thought they would have made this clear beforehand?
I showed this to all my social media contacts and not one understood it!
I too was scratching my head thinking it was a con.