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£15 big bundle/top

Sheridan94
Level 1: Joiner
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I had the £10 bundle but changed to the £15 bundle so i topped up £15 but £10 was taken for my previous bundle 😕 leaving £5 balance i then get a text to say this "O2: Sorry, you need a balance of at least £15 to get your £15 data Big Bundle. Top up now. Call 4444 free from your mobile." Now where it usually shows my remaining allowances its not wven showing that. Im not topping up another £15 surely it should have been done automatically for me to have my £15 bundle. Help please??? 

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MI5
Level 94: Supreme
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@Sheridan94 

You need to call 4445 to get O2 to sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122371 Posts
  • 609 Topics
  • 19062 Solutions
Registered:

@Sheridan94 

You need to call 4445 to get O2 to sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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