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14Gb and £10 free deal

Christian_D
Level 1: Joiner
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Hi there,

 

I have swapped to O2 on the 21st, I swapped because of the deal 14Gb and £10 free credit after the first top up. So I swapped and paid £10, from my O2 account I just see 7gb and when I send the SMS to get the £10 credit it says that they are busy right now.

I called the customer service and seems I am not eligible for anything, which is odd since I actually changed my old provide for that deal.

Have I got scammed?

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pgn
Level 64: Magistrate
  • 24654 Posts
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Registered:

You'll have to call 4445 with the details of the offer and SIM package info, @Christian_D - if you bought from eBay or the likes of Home Bargains or B&M, you may have bought on oldish SIM and the offer is dated/expired.

It is also possible you have to text DOUBLE to 21400 or a number on your SIM card sleeve to activate the double data, and a different code FREE10 to another number to get your 10pounds back - details below:

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

Screenshot_20220625-121742.png

 

 

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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pgn
Level 64: Magistrate
  • 24654 Posts
  • 177 Topics
  • 743 Solutions
Registered:

You'll have to call 4445 with the details of the offer and SIM package info, @Christian_D - if you bought from eBay or the likes of Home Bargains or B&M, you may have bought on oldish SIM and the offer is dated/expired.

It is also possible you have to text DOUBLE to 21400 or a number on your SIM card sleeve to activate the double data, and a different code FREE10 to another number to get your 10pounds back - details below:

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

Screenshot_20220625-121742.png

 

 

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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