10GB allowances in my rolling plan, but still no internet access

[shashasha]

I just added £10 rolling plan on 11/16 Thursday afternoon, and my O2 balance confirmed that I have the allowance. However, I can't connect to any internet other than using Wifi. I've called for customer support but they said they have no idea. I've checked it's not my phone's problem as I have no problem when connecting through Wifi. I'm wondering if it's because my contract hasn't taken effect yet, but my balance in O2 shows that I already have those 10GB.

[MI5]

@shashasha 

Try rebooting your phone.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[shashasha]

Hi MI5, thank you for your suggestion, but I've already restarted my phone several times. Unfortunately, it didn't work....

[Oxonian]

@shashasha 

I don't think that you can necessarily take it that your handset does not have a problem because you can connect via wifi. You can potentially narrow the problems down by :-

a) testing your SIM in a different handset. 

b) putting a different SIM, maybe a PAYG from another network provider, into your 'phone. 

That will help you to narrow it down to a SIM issue, a handset problem, or something else such as a network problem. 

[MI5]

---

@shashasha wrote:

Hi MI5, thank you for your suggestion, but I've already restarted my phone several times. Unfortunately, it didn't work....

---

Then you will need to contact O2 to check your account further, as I advised @shashasha