10 mins restriction for Refund of Pre-paid Card

MSHomeKL · ‎24-07-2023

Hi all, how can I get a refund of a new Pay as you Go card after the 10 mins has elapsed? The shop just told me to contact support but that is not easy!

madasaf1sh · ‎24-07-2023

@MSHomeKL

There are no refunds on PAYG top up, so why the shop told you to ring o2 is beyond me.

If it is a new simcard then they shop should have refunded you as o2 wont.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

jonsie · ‎24-07-2023

What is the 10 mins restriction?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-07-2023

@jonsie wrote:
What is the 10 mins restriction?

Long enough to get you out of the store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-07-2023

@MSHomeKL wrote:
Hi all, how can I get a refund of a new Pay as you Go card after the 10 mins has elapsed? The shop just told me to contact support but that is not easy!

10 mins seems fair 😉

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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