£10 joining credit offer not working

[Anonymous]

Hello! I joined O2 and in the pamphlet it says I can get free £10 credit after I topped up, however it doesn’t seem to be working and says that the offer isn’t for me. I tried phoning Customer Services but they didn’t understand what I was talking about and thought I was talking about my tariff. Could anyone help? Thanks

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this