Solved: Re: £10 free credit not working

CrazyLady · ‎02-10-2020

Hi. I’ve just received my new SIM card & I’ve topped up £10 by calling 4444 then text “FREE10” to 21500 but it says something like “this isn’t for you” can anyone help please? Tried ringing 4445 but that just says they aren’t taking calls right now. Thanks.

MI5 · ‎02-10-2020

@CrazyLady

Try texting again tomorrow but if not you'll need to keep trying 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎02-10-2020

@CrazyLady

Try texting again tomorrow but if not you'll need to keep trying 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

CrazyLady · ‎02-10-2020

Thank you

MI5 · ‎02-10-2020

Your welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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