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£10 free credit after topping up £15, not working?

S_Patel
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I topped up £15 on my new sim and texted FREE10 to 21500, but I got a text back saying ‘It looks like this offer isn’t for you’...Anyone that can help me? Please!

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MI5
Level 94: Supreme
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@S_Patel 

There have been a few issues with this.

If you call 4445 customer service will add it for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:

@S_Patel 

There have been a few issues with this.

If you call 4445 customer service will add it for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Martin-O2
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Did you speak to customer services @S_Patel and if so what was the result? 

COVID-19 support - Help and support from O2 during the lockdown
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S_Patel
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Hi, I just spoke to customer services now, and they have manually added the £10 free credit! Thanks!
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MI5
Level 94: Supreme
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You’re welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 6
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Martin-O2
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Brilliant news! Thanks for letting us know @S_Patelslight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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