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Level 1: Joiner
Posts: 2
Registered: ‎28-01-2020
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£10 free credit after topping up £15, not working?

[ Edited ]

I topped up £15 on my new sim and texted FREE10 to 21500, but I got a text back saying ‘It looks like this offer isn’t for you’...Anyone that can help me? Please!

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Posts: 100,381
Topics: 546
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Registered: ‎04-04-2012

Re: £10 free credit after topping up £15, not working?

@S_Patel 

There have been a few issues with this.

If you call 4445 customer service will add it for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,856
Registered: ‎18-02-2016

Re: £10 free credit after topping up £15, not working?

Did you speak to customer services @S_Patel and if so what was the result? 

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Level 1: Joiner
Posts: 2
Registered: ‎28-01-2020

Re: £10 free credit after topping up £15, not working?

Hi, I just spoke to customer services now, and they have manually added the £10 free credit! Thanks!
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Posts: 100,381
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: £10 free credit after topping up £15, not working?

You’re welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,856
Registered: ‎18-02-2016

Re: £10 free credit after topping up £15, not working?

Brilliant news! Thanks for letting us know @S_Patelslight smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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