Solved: Re: £10 free credit after topping up £15, not work...

S_Patel · ‎28-01-2020

I topped up £15 on my new sim and texted FREE10 to 21500, but I got a text back saying ‘It looks like this offer isn’t for you’...Anyone that can help me? Please!

MI5 · ‎28-01-2020

@S_Patel

There have been a few issues with this.

If you call 4445 customer service will add it for you Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-01-2020

@S_Patel

There have been a few issues with this.

If you call 4445 customer service will add it for you Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎29-01-2020

Did you speak to customer services @S_Patel and if so what was the result?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

S_Patel · ‎29-01-2020

Hi, I just spoke to customer services now, and they have manually added the £10 free credit! Thanks!

MI5 · ‎29-01-2020

You’re welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎30-01-2020

Brilliant news! Thanks for letting us know @S_Patel.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

£10 free credit after topping up £15, not working?

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