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£10 bundles

Paula54
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Hi I've just gone onto the £10 bundles. Today I sent some texts and it took money from my credit. I thought I would get free texts now I'm on the bundle.

Thanks

Paula

 

 

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MI5
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@Paula54 

See what texts are included here Guide: Your Allowances - what is and isn't included 

If wrong, call 4445 or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127428 Posts
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  • 22123 Solutions
Registered:

@Paula54 

See what texts are included here Guide: Your Allowances - what is and isn't included 

If wrong, call 4445 or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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pgn
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If the texts were to a UK number (and not a short code or non-UK mobile number), and your bundle is active, then you are correct. The bundles help page below may give you an indication of what went wrong, @Paula54, but the O2 Social Media Team on the links below this post will be able to help.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 3 of 6
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Paula54
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Hi thank you it may be the pictures that I sent

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pgn
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That would do it - they'll have been converted to MMS, at an exorbitant 55p or so per message:

https://www.o2.co.uk/help/account-and-billing/text-and-picture-messaging?osr=picturemessages

 

There is a way to alter your phone's settings so messages don't get sent as MMS because you inadvertently put an emoji or a picture or a URL in it, or tried to send it to a large group: Guide: Accidental MMS Sending and How to Avoid it 

 

Also if you wish to share pictures with friends, get together and install, for example, WhatsApp on each phone - calls, messages and pictures sent using WhatsApp don't cost per message, although they do use your data to send, unless you are on home or free WiFi (in a coffee-shop, for example).

Good luck, @Paula54.

 

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Message 5 of 6
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Paula54
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Thanks, I do use WhatsApp but I wasn't sure if my cousin does and I was replying to his texts.

Paula 

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