£10 Free Credit

Anthony82 · ‎15-05-2020

I have just got a new SIM card, loaded £10 credit and texted FREE10 to 21500 to get £10 free credit but have received a text back saying this offer is not for me. Why is this? I have followed all the steps mentioned in the flyer that accompanied my new SIM.

MI5 · ‎15-05-2020

@Anthony82

Call customer service and they will add it for you Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎15-05-2020

I'm just on the phone to them

Used the 4005 number and got through straight away

Waiting for P&G now as the number gets through to monthly accounts

Update

Got through and the credit was added with no problem.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎15-05-2020

Best of luck @Anthony82

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

£10 Free Credit

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