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Level 1: Joiner
Posts: 6
Registered: ‎16-04-2020

£10 Big bundle sim

Activated new sim with £10. Expecting 15gb but got 3gb. Any ideas please? Tried to text 5XDATA but no response
Thanks
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O2 Support
Posts: 148
Registered: ‎27-03-2020

Re: £10 Big bundle sim

Hi @Sas ,

 

When did you text and what number did you text 5xdata to? As you need to text “5XDATA” to 2424 from your O2 Pay As You Go phone to activate the offer. you can also claim an extra £10 free credit by  texting FREE10 to 21500 

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Level 1: Joiner
Posts: 6
Registered: ‎16-04-2020

Re: £10 Big bundle sim

I have done both of the above none seem to be working. Info was on the leaflet that came with sim
FREE10 to 21500 and 5XDATA to 2424. Its a new activated sim i done this morning
O2 Support
Posts: 148
Registered: ‎27-03-2020

Re: £10 Big bundle sim

Hi @Sas ,

 

It might just be a delay, I would suggest giving it up to 24 hours as it can take that long for a number to register on the network. Try turning your phone off and on a few times too. If in 24 hours you have not heard a reply then your only option available would be to contact customer services. 

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