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£10 Big Bundle Sim

nicolerobiinson
Level 1: Joiner
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When activating the sim, I topped up £10. Yet when i check ‘My O2’ and when I go to send a text it says that I have no balance?. I really don’t understand when i’ve looked online either, please can anyone help?
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MI5
Level 94: Supreme
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@nicolerobiinson 

The top up is exchanged for allowances so the credit balance will be zero if you only topped up enough to buy the bundle. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@nicolerobiinson 

The top up is exchanged for allowances so the credit balance will be zero if you only topped up enough to buy the bundle. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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