19-04-2020 11:07 - edited 19-04-2020 11:08
19-04-2020 11:07 - edited 19-04-2020 11:08
I bought a £10 sim for the purpose of allowing my elderly relative to keep in company with the family during CV.
When I have set it up, I have not got the 5 x data. I text 5XDATA to 2424 but that hasn't worked.
I text FREE10 to 21500 but received a response that the free £10 credit offer was not availible for me.
I have since received a free £5 credit (not sure why!).
I set up the sim card a few days ago and have turned the phone off an on a few times.
I've tried to call Customer Services today and yesterday but I understand that they are closed.
Is anyone able to help in the meantime as I am eager to get this to my ederly relative as she is isolated?
Thank you in advance
on 19-04-2020 11:12
Yes they are cosed today but open at 8am tomorrow. Give them a call then https://www.o2.co.uk/contactus
Veritas Numquam Perit
on 26-04-2020 21:19
on 27-04-2020 10:49
on 27-04-2020 10:49
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 28-04-2020 08:50
on 28-04-2020 08:55
on 28-04-2020 08:55
O2's system is running slower than normal currently so things can take a few days to catch up.