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02 payment text messages to me

SevenOfNine
Level 1: Joiner
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OK, I'm happy with 02 (though still get completely lost navigating the community board!). I have a £10 p...

It's a bit irritating to have 3 advisory texts spread over a couple of days when I pay be direct debit.  Is there a way of stopping this.  I'm sure 02 are just being helpful in an automated way, but I don't need telling.  Thanks.

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Bambino
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@SevenOfNine Call 4445 and ask for balance notifications to be turned off.

I DO NOT WORK FOR O2



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Bambino
Level 74: Whizz kid
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@SevenOfNine Call 4445 and ask for balance notifications to be turned off.

I DO NOT WORK FOR O2



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SevenOfNine
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OMG that didn't work! I think I'd rather sticks knitting needles in my eardrums that go through that again.  

 

Looks like, though I have a £10 monthly direct debit set up for my PAYG bundle, 02 are going to continue to send me a text saying top up is due, then another text to say £10 has been received, than an email telling me it has been allocated to my a/c, then a THIRD text confirming the top up.

 

3 texts & an email is overkill for a monthly PAYG bundle with is paid by d/d.  4445, as polite & friendly as she was couldn't even find me as a customer. Finally established that but wanted to know about the package I had calls/texts/internet & how much I had on the account.

 

No idea, I don't need it all, don't use it all, don't care. It's a £10 bundle paid by direct debit STOP TEXTING ME about payment due, payment made, payment allocated - it's doing my head in.  She said I pay by E-voucher?  I presume my d/d goes to my 02 a/c & their set up is to transfer it to my call bundle by E-voucher, I don't know the internal 02 workings of that.

 

I give up, are ALL providers this enthusiastic about auto texts to customers, it's doing my head in.

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